Frequently Asked Questions

Please find below a selection of frequently asked questions relating to our products and services.

Also listed are a number of useful external reference links for related Body Worn Video guidance.

If you can’t find the information you need, we’re here to help so please get in touch or complete our enquiry form to the right.

How do I download recordings from the Camera?

All recordings are protected by a 6-digit, alpha/numeric Password. Therefore, only the administrator who knows the Password will be able to download recordings.   Our Camera DOES NOT use any Removable Memory.

Who can access the recordings on the Camera?

Recordings can only be accessed (downloaded) by the person who knows the 6-digit Password. However, the user is able view recordings / photos already taken, as the Camera has full replay functionality. Replaying of recordings DOES NOT affect the evidential quality of recorded data.

How can I change settings on the Camera (Date, Time etc.)

The Camera settings menu is protected by a 6-digit, alpha/numeric password. Therefore, only the administrator who knows the Password will be able to change the settings on the Camera.

Does using a higher resolution affect the storage capacity?

Yes – using a High Resolution reduces the amount data that can be recorded.

Our Camera has 5 different settings for its resolution – the highest is 1080p High Definition and the lowest is 848 x 480 resolution.

Recording at 1080p will create approximately 4Gb of data per hour whereas, 848 x 480 will create approximately 2Gb of data. Therefore, using 1080p will give around 8 hours of recording before the memory fills up.

Does the Camera work in low-light, dark conditions?

Yes – the camera will work extremely well in low-light conditions. As the light diminishes, the colour quality will reduce. However, our Camera is fitted with Infra-Red (IR) which means that it will also record in 100% darkness.

The Camera is rated at IP67. What does this mean?

IP stands for Ingress Protection and this rates the degree of protection provided against ingress of dust and water. The first figure (6) relates to dust and the second figure (7) relates to water. Therefore, our device is:

6 – Dust tight. No ingress of dust; complete protection against contact.

7 – Immersion. Ingress of water in harmful quantity shall not be possible when the enclosure is immersed in water under defined conditions of pressure and time.

Is the Camera covered by a Warranty?

Yes – we are able to offer the following Warranty options:

a. Manufacturer’s Warranty – this 1 year warranty is provided with the Camera when purchased.

b. Audax Care – this can be purchased as an additional extra

c. Audax Care+ – this can be purchased as an additional extra

Please ask for details.

Can the Camera Live Stream video?

No – the basic Chest Camera itself does not Live Stream.

However, we have Bio-AX(R) which is a fully featured Live Streaming device and incorporates 3G, 4G and/or Wi-Fi to stream which can generally be viewed in any location throughout the world (assuming you have Internet Access) via our dedicated Bio-AX(R) web-based mapping and control platform.

Bio-AX(R) is the most advanced Body Worn Video system on the market, and not only adds live-streaming capability, but live-tracking, and lone worker functionality amongst its many features.

Can other Cameras be connected to your device?

Yes – We are able to connect additional cameras to our device. Although the Camera is only a single channel device, we can connect:

a. A “bullet” camera – which can be head worn, shoulder worn or worn wearing a range of different mounting options we can supply.

b. A “mini-camera” – this is NOT a Covert Camera but a discreet, High Definition camera.

Bio-AX - To Tether or not to Tether?

BIO-AX® does not use “Tethering” – A ‘Tethered connection’ to a mobile phone (which a number of our competitors do) drains the phone battery rapidly, provides a slow stream with a huge latency and often “locks up” the phone not allowing calls to the phone.

A number of our competitors use “tethering” which, with a number of mobile network operators, this feature is contractually unavailable by default, and may only be activated by paying to add a tethering package to a data plan or choosing a data plan that includes tethering. This is done primarily because with a computer sharing the network connection, there may well be a substantial increase in the customer’s mobile data use, for which the network may not have budgeted in their network design and pricing structures.

Many carriers don’t like tethering because you’re using the internet on a device that you’re not paying to access the internet on, which goes against the terms and conditions you agreed to when you signed your contract.

Downsides to tethering:

You’ll drain the battery on your phone or tablet quickly. Many people have mentioned draining their battery in an hour or two. So what is the point of an Emergency or Security person carrying a Phone for remote communication or mobile working, for it only to fail when most needed.

You have to pay extra to tether, or risk being charged fees if you’re caught doing it and not paying.

The internet is much slower given that it’s mobile for one thing, and two, it has to go through your phone.

Phone calls or other phone functionality might not be possible.

Technical Guidance for Body Worn Video Devices – UK Home Office - July 2018

Safeguarding Body Worn Video Data – UK Home Office – October 2018

Data Protection Guide for CCTV and Personal Information. ICO – May 2015

Further Information regarding Data Protection via Information Commissioners Office.