Get support
Log a hardware fault
Log a software fault
Warranty Plus Plan
First Year
£35.00
2nd Year
£55.00
3rd+ Year
£75.00
Software Support, damage to cameras and battery replacement.
*Prices based on per camera per year.
*Plans must be paid in full at time of order
*Min purchase 3 years
Pay as you go pricing / out of warranty pricing
Initial Fault Assessment
£25.00
Battery replacement
£65.00
Screen replacement
£85.00
Replacement camera
£165.00 - refurbished
Other camera faults
Advice upon inspection
Software Support
£25.00 initial inspection
£75.00p/hr thereafter
Subject to Audax Warranty Terms and Conditions
Based on UK and EU addresses, international customer may incur additional
carriage costs. Follow support process as per website.
Standard Warranty Cover
1st YearFREE
2nd+ Year£25.00 per camera per year
This coverage does not include batteries
beyond 6 months. Software, or storage
failures starting from the 2nd year
Customer experience
Dedicated first- and second-line
support
Single point of contact
Self-service portal via website
End-to-end support
Audax BWV Solution design, tailored UK build, connection support, and
Product management
Service Level Agreements
Repairs and returns
Standard Warranty10 day turnaround
Warranty Plus Cover5 day turnaround
*from date of receipt
Customer experience
Dedicated first- and second-line support
Single point of contact
Self-service portal via our website
End-to-end support
Raise a support ticket
To raise a ticket you will need to have the following information at hand:
The product name and model.
The serial number if you can locate it.
A description of the fault.
Your contact details, company details and details of the warranty cover you have in place.
Raise a ticket