Frequently Asked Questions

Please find below a selection of frequently asked questions relating to our products and services.

Also listed are a number of useful external reference links for related Body Worn Video guidance.

If you can’t find the information you need, we’re here to help so please get in touch or complete our enquiry form to the right.

How do I download recordings from the Camera?

All recordings are protected by a 6-digit, alpha/numeric Password. Therefore, only the administrator who knows the Password will be able to download recordings.   Our Camera DOES NOT use any Removable Memory.

Who can access the recordings on the Camera?

Recordings can only be accessed (downloaded) by the person who knows the 6-digit Password. However, the user is able view recordings / photos already taken, as the Camera has full replay functionality. Replaying of recordings DOES NOT affect the evidential quality of recorded data.

How can I change settings on the Camera (Date, Time etc.)

The Camera settings menu is protected by a 6-digit, alpha/numeric password. Therefore, only the administrator who knows the Password will be able to change the settings on the Camera.

Does using a higher resolution affect the storage capacity?

Yes – using a High Resolution reduces the amount data that can be recorded.

Our Camera has 5 different settings for its resolution – the highest is 1080p High Definition and the lowest is 848 x 480 resolution.

Recording at 1080p will create approximately 4Gb of data per hour whereas, 848 x 480 will create approximately 2Gb of data. Therefore, using 1080p will give around 8 hours of recording before the memory fills up.

Does the Camera work in low-light, dark conditions?

Yes – the camera will work extremely well in low-light conditions. As the light diminishes, the colour quality will reduce. However, our Camera is fitted with Infra-Red (IR) which means that it will also record in 100% darkness.

The Camera is rated at IP67. What does this mean?

IP stands for Ingress Protection and this rates the degree of protection provided against ingress of dust and water. The first figure (6) relates to dust and the second figure (7) relates to water. Therefore, our device is:

6 – Dust tight. No ingress of dust; complete protection against contact.

7 – Immersion. Ingress of water in harmful quantity shall not be possible when the enclosure is immersed in water under defined conditions of pressure and time.

Is the Camera covered by a Warranty?

Yes – we are able to offer the following Warranty options:

a. Manufacturer’s Warranty – this 1 year warranty is provided with the Camera when purchased.

b. Audax Care – this can be purchased as an additional extra

c. Audax Care+ – this can be purchased as an additional extra

Please ask for details.

Can the Camera Live Stream video?

No – the Camera itself does not Live Stream. However, we are able to provide a Live Streaming device which connects to the camera to allow live streaming to take place.   The Live Streamer uses 3G, 4G and/or Wi-Fi to stream which can generally be viewed in any location throughout the world (assuming you have Internet Access).

Can other Cameras be connected to your device?

Yes – We are able to connect additional cameras to our device. Although the Camera is only a single channel device, we can connect:

a. A “bullet” camera – which can be head worn, shoulder worn or worn wearing a range of different mounting options we can supply.

b. A “mini-camera” – this is NOT a Covert Camera but a discreet, High Definition camera.

Data Protection Guide for CCTV and Personal Information. ICO – May 2015

Further Information regarding Data Protection via Information Commissioners Office.

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